Evropski sklad za regionalni razvoj


Arahne d.o.o. Terms of Service

1. Terms

By accessing the website at http://www.arahne.si, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Download and use materials

  1. Permission is granted to download materials (information or software) on Arahne d.o.o.’s website for personal, non-commercial transitory viewing only. You may not use this material for the following:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Arahne d.o.o.’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.

3. Disclaimer

  1. The materials on Arahne d.o.o.’s website are provided on an ‘as is’ basis. Arahne d.o.o. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Arahne d.o.o. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Arahne d.o.o. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Arahne d.o.o.’s website, even if Arahne d.o.o. or Arahne d.o.o. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Arahne d.o.o.’s website could include technical, typographical, or photographic errors. Arahne d.o.o. does not warrant that any of the materials on its website are accurate, complete or current. Arahne d.o.o. may make changes to the materials contained on its website at any time without notice. However Arahne d.o.o. does not make any commitment to update the materials.

6. Links

Arahne d.o.o. has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Arahne d.o.o. of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Arahne d.o.o. may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Slovenia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.



Terms of Business


Arahne CAD / CAM www.arahne.si is an online store operated by Arahne d.o.o., hereafter referred to as the provider. Arahne d.o.o. is based on Novinarska cesta 3, 1000 Ljubljana, registration number 5665388, tax number SI46691685. We are taxpayers. The company is registered in the court register of the District Court in Ljubljana on 11.9.1992 under the registration number 1/19560/00.

The general terms and conditions of the online store www.arahne.si have been drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2) and on the basis of the recommendations of the Chamber of Commerce and Industry. We advise you to carefully read the general terms and conditions below before using the online store. Use the website www.arahne.si to express your agreement with the terms and conditions of the business. If you do not agree with the terms, please do not use the online store www.arahne.si. Arahne CAD / CAM online store manager www.arahne.si, Arahne d.o.o. reserves the right to change the terms and conditions of the online store www.arahne.si at any time. Users will be informed about the changes in the general conditions of business on the web site of the online store www.arahne.si.

By executing the purchase, each visitor of the online store Arahne CAD / CAM www.arahne.si becomes also a user or buyer. General terms and conditions deal with the operation of the online store www.arahne.si and the business relationship between the provider and the buyer.


Customers in the online store Arahne www.arahne.si can be natural and legal persons. Natural persons are additionally protected by the Consumer Protection Act when buying. Users guarantee the conformity of the information given in the registration process and in the process of purchase. In the event of a user’s mistakes, abuses or violations, the company reserves the right to claim claims for damages.


1. Submission of a contract
The buyer gathers the desired product by clicking the Buy button. This action moves the buyer to the Preview page where he/she can add the coupon number, if he/she has one. Changing the number in the Quantity field changes the number of pieces of each product you would like to order (the information in the Shopping Cart is refreshed by clicking the Update button). If the buyer wants to continue shopping, click on the Continue button ,where you can enter all the information about the buyer and contact e-mail in the fields that are located under Your Information. If you want to continue the purchase, you must click on the Place Order button. This action will move you to the Cashier page, where you can choose payment method. After defining these parameters, in the final step of the Order Review, you will be given the last review of the order and all associated costs. The purchase can then be completed by clicking on the Place Order button.

2. Order acceptation
After the order, the buyer receives a notice by e-mail that the order has been accepted. At this step, the buyer has the option to cancel an order in e-mail within one hour: arahne@arahne.si.

3. Order confirmation
If the buyer does not cancel the order, the order will be processed further. The provider can call the customer on his contact telephone number to verify the validity of his/hers information. Upon confirmation of the order, the provider informs the buyer by e-mail of the scheduled delivery date. The contract is stored on the provider’s server and is sent to the buyer by e-mail at the request of the buyer.
With our confirmation of the order and/or delivery, we will send you a copy of the relevant order, including the relevant invoice, to your e-mail.


1. Method of payment
You can choose one of the payment methods described on the site. Arahne reserves the right to exclude or include payment methods at any time.

The current website of Arahna, www.arahne.si, offers the following forms of payment:

– Paypal
– credit card payment

In the case of a credit card payment and PayPal, your payment method is carried out by our payment service provider Bankart with its discreetly safe infrastructure. Bankart reserves the right to refuse to process payments in cases of suspected fraud or irregularity.

2. Prices
The online prices apply to all users of the online store of the provider.

All prices in the online store are listed in euros and do not include VAT.

All prices apply only to an electronic order of software through the online store.

All quoted prices apply at the time of the order and are valid until the new price list is accepted. Product offers apply as long as the selling products are in the offer.

If the buyer is a resident of Slovenia, or if his company is registered in Slovenia, Slovenian VAT is charged (22%).

If you are a consumer resident in the European Union, but not in Slovenia or if you are a legal entity with a registered office in Slovenia or a European entity without a valid VAT number, value added tax (VAT) will be added to the amount of the product price, such as specified on the payout page.

If you are a company from the European Union, but outside Slovenia, that is a taxable person (the number is checked at http://ec.europa.eu/taxation_customs/vies/) an invoice is issued excluding VAT.

For customers outside the European Union, an invoice is issued excluding VAT.

Any additional taxes, charges, fees, tariffs, which may be determined by individual countries or authorities related to the conclusion or execution of a contract, shall be borne by the buyer. In case Arahne d.o.o. has to pay such costs, the buyer must return the same cost to Arahne d.o.o.

In case of obvious errors on the site or in connection with the order, Arahne d.o.o. reserves the right to correct the error and charge you the right price. In this situation, we will contact you and offer you the option to purchase the software at the correct price, or cancel the order.


1. Software delivery
The sending of the software is done electronically, to the e-mail of the buyer, which is indicated in the online store contact information. Upon confirmation of the order, the buyer receives the installation file of the purchased software and the invoice on the buyer’s e-mail address.
Arahne must deliver the software on the first working day, after confirming the successful payment of the purchase price. The delivery time is extended for appropriate periods in case of force majeure or other events for which Arahne is not responsible, such as malfunctions, organic measures, or telecommunication problems.

The software remains the property of Arahne d.o.o. until all obligations from the Order are settled.

The delivery takes place at the risk of the buyer who is responsible for downloading the software from the Internet and activating the software with the license activation code. Unless otherwise specified, the program license does not have a time limit. New license activation codes must be installed for license upgrades and license extensions.

2. Software activation
After confirming the payment of the software, the buyer receives instructions for the installation and activation of the purchased program by e-mail.
The software is activated after the confirmed payment.

3. Delivery costs
Software delivery is done via e-mail. There is no cost of software delivery.

Any additional taxes, charges, fees and tariffs, which may be determined by individual countries or authorities, related to the conclusion or execution of a contract, shall be borne by the buyer. In case Arahne d.o.o.  has to pay such costs, the buyer must return the same cost to Arahne d.o.o.

Software may be subject to laws and regulations on customs and export control. The buyer is obliged to comply with the regulations and obligations arising from these export control laws. Arahne d.o.o. shall not be liable for any restrictions regarding the delivery of the software resulting from such rules, and reserves the right to withdraw from the purchase agreement based on these reasons.

4. Delivery time
The buyer is informed about the scheduled delivery deadline by E-mail, when the order is confirmed by the provider.


The buyer may use the software legally and exclusively for the purpose with which it has been developed. It is forbidden to misuse the program for unlawful and harmful purposes. The buyer agrees that the software will not be used maliciously.


Before activating the software, the cost of the software can be returned by sending us an e-mail: arahne@arahne.si.

Refund requests can only be made within the first 30 days after the initial purchase with a few exceptions. The first exception is, if technical support has been contacted for a period of 30 days, and while working with technical support, no solution can be found. The refund can be issued after a 30-day period.

The second exception is for software, that requires an activation code. Once the software is activated, the return is no longer possible. If you have problems with activated software, you will need to contact technical support.

1. Request for reimbursement
To request a refund of the purchase price for software, you can do so via our e-mail: arahne@arahne.si. The service representative will then contact you in order to continue with the refund process or help resolve any problems with the refund request.

2. Time of reimbursement of costs
In one business day, we will transfer the amount of your purchase to your transaction account; minus transaction costs (bank charges).

3. What is not covered by the warranty
Any order where the shipping costs occurred, the shipping costs will not be refunded.

Any request for a refund after the activation code for the software product, will not be counted.

If a software package has been purchased in which only one piece of software is activated, the buyer can request a refund. The amount of refund will depend on the difference in price between the parts of the software, so that the activated software will be fully charged.

4. Returning software
For orders where direct download was selected, you only need to remove the software from the local system and destroy any software installation program. For orders in which the shipment was included, you will need to remove the software from your local computer and return the software that was sent to receive the full refund.

* Any software purchased through the vendor, will need to be returned via this vendor.


The company undertakes to protect the confidentiality of personal information and the privacy of online shop users. The collected personal data will be used exclusively by the company to provide the services it provides. The company respects the confidentiality of personal information and the privacy of online shop users, so it will do its utmost to protect them from any violations and abuses.

In certain cases, the transmission of user’s personal data to the company is indispensable so that the processor as a provider can fulfill his contractual obligations to the user. The provider collects the collected personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/12, 110/13, 40 / 14 – ZIN-B, 54/14 – US, 81/15 and 40/17) and the General Data Protection Regulation (GDPR).

Use of personal data
For the purposes of providing the services it offers, the company collects, manages, processes and stores the following user data:

  • name and surname
  • invoice
  • company information (if the user is a legal entity)
  • tax number of the legal entity (if the user is a legal entity)
  • email address
  • contact phone number
  • and other data that users can enter in the forms on the website arahne.si

For the accuracy, completeness and promptness of data entered by users, the company is not responsible.

The provider does not provide the data to third parties, except for the contractors with whom the provider has a contract on the protection of personal data and which are contractually bound to the same standards of personal data protection as the provider.

The provider collects personal data with explicit consent from individuals. The consents are kept together with their content and the content of the form with which they were obtained.

The provider of personal data collections is kept in the territory of the Republic of Slovenia and does not transfer them to other countries.

Purpose of use

Personal data obtained through the website www.arahne.si, for the purpose of making an online purchase, is used exclusively for the needs of the execution and delivery of the order.

Consent to the storage, processing and ordering of news via e-mail, the user permits Arahne d.o.o., processing and storing personal data transmitted, in accordance with the Personal Data Protection Act. With the given consent, the user permits Arahne d.o.o. to process collected personal data for the purpose of sampling, surveying and statistical data processing, for determining the use of services, adapting the offer and segmentation, for market research, informing about the offer, novelties and benefits, for sending news via e-mail, phone number.

This information can be processed by Arahne d.o.o. for its own needs until the consent is revoked with the request for the removal of personal data from the database, otherwise only for the time required to achieve the purpose, for which the data were collected, or until the subscriber was unsubscribed, or until the operator ceases to perform his activity on the market. At the time of personal data management, an individual can, upon request, be able to view and update the data in the database.

From receiving messages via individual communication channels, an individual can be unsubscribed at any time.

Implementing privacy policy

The company has, in accordance with the Personal Data Protection Act, the protection of personal data regulated by the Rules on the protection of personal data.
Every employee of the company regularly or part-time employees who have access to personal and other user data are aware of the provisions of the Rules on the protection of personal data and the obligation to protect personal and other data and are obliged to comply with these provisions on the protection of the confidentiality of personal data and the privacy of users online store. The duty to protect personal and other information is valid indefenetly, even after the relationship with the company has ceased.

Right to information and deletion

You have the right to receive information about your personal data, that we dispose with, as well as the right to delete this data. If you have questions about deleting, processing, or using your information, please contact: arahne@arahne.si or send us a request by post mail.

Every individual whose provider collects, stores and processes his personal data shall have the following rights with regard to these data:

  • Right to forget – if an individual no longer wants his personal data stored and processed by the processor to be processed, and provided, that there are no legitimate reasons for their further storage, he/she may at any time request the processor to delete his data.
  • The right to know how long personal information is stored.
  • The right to request a correction, deletion, or appeal.
  • The right to be transferred – an individual may, if he so wishes, be able to request the processor to provide him with personal information relating to him, which he has communicated to the operator, in a structured, widely used and machine-readable form.
  • The right to legal remedy and sanctions – the individual has the right to lodge a complaint with the supervisory body, as well as the right to appeal against the decision of the supervisory authority or in case of inaction of the supervisory authority, the right to compensation and liability.
  • The right to not be subject to measures, deriving solely from profiling, analysis or anticipation using automated processing facilities.
  • Right to withdraw consent – an individual has the right to withdraw consent for further processing of personal data, especially in the case of direct marketing


The provider respects the applicable consumer protection legislation.
The provider is obliged to establish an effective system for handling complaints and to identify a person who, in the event of a problem, can the customer contact by phone at + 386 1 4395 280 or by E-mail: arahne@arahne.si.

Within five working days, the provider will confirm by E-mail, that he has received the complaint, and will inform the user (buyer) in written form of the procedure in the next eight days. Within the framework of the procedure, the provider will deal with the complaint with his experts and inform the user about the complaint. The provider will notify the user about the established position and the proposal of the solution. The provider will endeavor to resolve any dispute by mutual consent.

The provider is aware that the essential characteristic of the consumer dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute at a court. Therefore, the provider strives to do his best to settle any dispute by mutual consent.


The website www.arahne.si and all the information, pictures and graphics shown on the website are the property of Arahne d.o.o. and are protected by the Copyright Act and may not be reproduced or used without prior written permission. Trademarks and logos of recognized companies are their property.